Further, neither the Owner nor SS will be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s or SS’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. Suffolk Business Directory has 5 stars! If you book with us online, we will acknowledge that we have received your booking and then send a separate written Confirmation of Booking by e-mail to the e-mail address you have provided. The newest deals & coupons will be delivered to you regularly. Each year, the month marks a change in policy for the region's beaches and attracts a whole new kind of tourist. Real reviews from real people. These booking terms and conditions include a number of defined terms as follows: Booking: a legally binding reservation for use of the Property, with a specified start and end date. No Smoking Policy Our Suffolk Holiday Homeowners have agreed to a no smoking policy in their Suffolk cottage. ☀️ What a beautiful day! SS will securely hold that information on your behalf as part of your booking record unless you ask us to delete it. Services. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the Owner for any damage caused. We are available 24/7. What is provided will differ from property to property but the minimum included should normally consist of tea, coffee, sugar, milk and biscuits. It is important to remember before booking your Suffolk cottage holiday that part of the charm is the characteristically low ceilings, doorways and beams. Local Council. The Accidental Damage Deposit Waiver covers the costs of making good any loss or damage to the Property and/or its contents caused through act or omission during the period of the Booking by you or other members of your party up to the value of the Accidental Damage Deposit for the booked Property. rating. In addition, whilst properties may be described as non-smoking or no pets, this cannot be and is not guaranteed. Suffolk Secrets will do all they can to rectify the matter - if Suffolk Secrets are unable to do this and in Suffolk Secrets opinion, your complaint is justified, Suffolk Secrets will try to find alternative holiday accommodation in Suffolk for you. in relation to pets). Any such information is provided at your sole request and discretion, and SS bears no responsibility for its accuracy or contents. Suffolk Secrets are the leading provider of self-catering accommodation across Suffolk. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Traffic & Travel. Search. Closed Now. If you wish to cancel your Booking you must inform SS as soon as possible in writing (including by e-mail). West Suffolk House, Bury St Edmunds. Try our fun quiz and see how many of the answers you know. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. Electric vehicles are becoming increasingly common and we want to ensure they can be catered for wherever possible. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. Please leave a telephone number or location where you can be contacted. Facebook is showing information to help you better understand the purpose of a Page. Deposits can be paid by debit card or credit card, BACS transfer or cheque. Neither SS or the Owner can accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which SS or the Owner have no control. From small beginnings we have… read more. For most properties, a charge per pet per Booking will be made. When you receive your final instructions please take time to read them carefully and remember to bring them with you. Otherwise they can be provided by arrangement (at extra cost). Cot / High Chair A cot or a high chair is only provided where the symbol is shown. A school and transit bus company that operates several hundred vehicles for Suffolk County. VAT No. Linen and Towels Beds at all properties are made up with duvets and bed linen, included in the holiday price, unless otherwise stated in the property description (except for cots and folding beds). Please print the complaints form, fill in the details, and either hand in at reception or send post to the address at the bottom of the website). Suffolk has some of the most breath-taking beaches in the country. New update Christmas 2020: Customers' Coronavirus FAQs. Introducing some fabulous new Southwold apartments... Related videos. A claim may be invalidated if you make any changes to the Booking after the claim has been submitted and approved. Cheques should be made payable to Suffolk Secrets with the booking reference written on the back. Please show consideration for guests visiting after you have gone home and bear in mind that some popular beaches do not permit dogs during the summer months. The Privacy Policy also details your rights and how to contact SS in relation to any data protection queries. Visiting West Suffolk House. We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. There is no charge for Debit or Credit Card payments. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. We guarantee you always get the lowest price when you book your holiday property directly through us. Read reviews about Wherry Cottage. Avg. We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation. So long as the Owner/SS is acting reasonably, the Hirer will not be entitled to a refund in relation to a change in arrival or departure times. News. For the avoidance of doubt, SS is not a party to the Contract of Hire. Find related and similar companies as well as employees by title and much more. Use Suffolk Secrets Discount Codes & Deals coupons to save on Suffolk Secrets Discount Codes & Deals purchase in Site. Bookings of all holiday accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by Suffolk Secrets (SS) acting as agent on behalf of the Owner on the following terms. Suffolk has over 3,500 miles of public rights of way and 12,000 acres of open access. Suffolk Secrets. Spectacular scenery, a long sunny coastline and historic market towns combined with friendly locals and gorgeous food mean that Suffolk is a county that you'll love discovering. A link to our privacy policy can be found here, and you can unsubscribe from marketing at any time. Reviews. At the Hirer’s written request, SS shall provide the name and contact details of the applicable Owner. However when we got there it was absolutely disgusting. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Please note that if you cancel your Booking you will remain liable for full payment, subject to your rights pursuant to clause 16. New update Christmas 2020: Customers' Coronavirus FAQs. arrow_drop_down. By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. Try our fun quiz and see how many of the answers you know. The contract is for the hire of the Property for holiday purposes only. https://www.instagram.com/suffolk_secrets/, https://www.linkedin.com/company/suffolk-secrets/, A link to our privacy policy can be found here. Harbour Cottage - 4 Bedroom Holiday Cottage in sleeps 6 people with wifi, parking, a garden perfect for last minute breaks SS charges a booking fee for your first booking in any calendar year, payable at the time of booking. It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated in the brochure/website, occupy a Property during your Booking. We will assess your claim within 48 hours of receipt of all required information. If the Booking is made less than twelve weeks before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. to transfer the Booking to a later date and/or another property free of any administration charges, subject to availability - the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower; to request a voucher with a redemption value equal to the amount previously paid for the Booking - the voucher terms and conditions will be available to the Hirer before they make their choice under this clause; or. not a negotiated rate, a member rate, an offer applicable to only part of your stay or an offer which requires a credit card number or code to see. If SS are able to re-let all or part of the period booked, SS will, at its sole discretion, consider a refund, less any shortfall in cost of the re-let booking, less the booking fee (if applicable) and less a handling charge of £90. Consumer Complaints Consumer Complaints may review customer issues regarding home improvements, furniture purchases and misleading advertisements. A picturesque and varied region, much of it rural, it is the perfect place for a family holiday, and it can be a surprisingly low cost destination, thanks to a huge selection of rental cottages and … The Owner reserves the right to cancel a Booking where full payment has not been received within 14 days after the due date as advised by SS. These Booking Conditions supersede any previous issues. My East Suffolk | Find my nearest | Contact us | Make a payment | Jobs. Business. Please be aware that if a Property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. The same property must be available for booking at a qualifying lower price in the same currency when we validate your claim. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). These points are particularly important to note if your party has any elderly or very young members. The Haven isn't promoted by UK Holiday Shop now; but have a look at the reviews below, or you can always find other cottages which are near to The Haven.You can also find an abundance of holidays in Suffolk from Hoseasons The Owner reserves the right to (i) charge additional fees if charging is, in SS’s or the Owner’s opinion, excessive and/or (ii) refuse to allow electric vehicles to be charged if they do not think it is suitable/safe to do so. Many were also built before the introduction of damp proof courses and cavity insulation. Angie Brown, operations manager for Suffolk Secrets. Welcome Pack Some Homeowners provide a welcome pack or tray for visitors. Intake personnel verify the licensing status of contractors and supply callers with information about open complaints. Price Range $$ Opens at 9:00 AM. SUFFOLK, Va. (WAVY) — From Suffolk’s best-kept culinary secrets to national award-winning restaurants, Suffolk Restaurant Week is coming back for its fall encore. Consumer Complaints. How well do you know Suffolk’s secrets? How well do you know Suffolk’s secrets? The deposit paid on the Booking is always non-returnable (subject to clause 16). It’s the 14th largest in the entire country. The Owner and SS cannot guarantee and make no warranty that the property will be free from pet hair. Once SS has issued a written Confirmation of Booking, the Hirer is responsible for the total Guest Price as well as any extras as shown on the Confirmation of Booking. Consumer Affairs is dedicated to resolving complaints, enforcing Suffolk County Code, and obtaining restitution for Suffolk consumers. This may involve an increase or decrease in the price paid, depending on the price category of the alternative property. https://www.instagram.com/suffolk_secrets/, https://www.linkedin.com/company/suffolk-secrets/, A link to our privacy policy can be found here. When I speak of […] Further, even if SS are not able to re-let all or part of the period booked, SS may (depending on your reason for cancellation), at its sole discretion, refund you all money you have paid for your Booking less the booking fee (if applicable) and a handling charge of £90. Bookings that include pets are taken on the understanding that all fleas and worming treatments are up to date. Suffolk Secrets. Secrets of Suffolk. Approved Providers & Courses Continuing Education for Electrical Inspectors, Master & Restricted Electric License Holders. Customer Service If you are unhappy with your booking or the way it has been handled, please inform Suffolk Secrets immediately. Otherwise they can sometimes be booked at £7.50 per person per week (please ask for more details). You, as a pet owner, will be responsible for removing any evidence left by your pet. See host info & ratings. The contract is between you (the Hirer), and the Homeowner, so if any problems arise during your stay, you should contact the person whose details are given on the paperwork who should put the matter right as soon as possible. Planning applications. Public transport on suffolkonboard.com It is a requirement when booking certain specified properties with SS, to pay either an Accidental Damage Deposit or an Accidental Damage Deposit Waiver. The volunteer museum hopes the DVD - which includes an interview with Prof. Allen - will be used in local schools to educate children on Suffolk's secret history. The Owner/SS has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Consumer Complaints also monitors the proper disclosure of refund policies in response to complaints and investigates to ensure compliance with the county's Deceptive Trade Practices regulation. Further, neither the Owner nor SS will be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event. CHAT NOW; More Contact Options Crime. SS reserves the right to reject claims under this clause 19, if we believe that the Best Price Guarantee is being intentionally abused or manipulated to circumvent its intent. to obtain a refund of the amount already paid for the Booking (after deducting any administrative charges that apply to a Booking, such as the booking fee). The booking fee is non-refundable once the Booking has been confirmed. Also, please remember that should traditional property features (steep stairs or low beams, for example) be a problem for any member of your party, you must consider and mention this prior to booking. | Suffolk Secrets is the leading holiday cottage letting agency in Suffolk, with a portfolio of over 500 self-catering holiday properties including apartments, cottages, town houses and even shepherd's huts! If you have an urgent problem, in the first instance please contact the Homeowner/keyholder (if this number has been given to you for such purposes) or telephone our office on 01502 722717 during normal office hours. It may be possible to change your Suffolk holiday week providing you advise Suffolk Secrets not less than 6 weeks prior to your original holiday start date. With the county’s excellent range of locations, from vintage seaside towns to huge air fields, and excellent accommodation facilities for production crews, Suffolk is THE place to film. The Original Cottage Company Limited trading as SS act only as agents for Owners, and are not principals and so the Contract of Hire is between the Hirer and the Owner of the property for which the Booking is made and shall be deemed to be made subject to these terms and conditions. You also accept that SS in acting as agent for the owner will not be liable for any negligence on the part of the Owner resulting in loss, injury or accident. If your claim is successful, we will notify you in writing by post or e-mail and refund the difference or adjust your outstanding balance. Should damage occur the costs of repair are the responsibility of the Hirer and are not covered by the accidental damage waiver. 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