First Direct, 40 Wakefield Road, Leeds. Hello, and welcome to voice IT technology. And if you're happy and we're happy, it's good to go. You can find out more about contacting us regarding PPI complaints. To find out how to do this and more information see our FAQs. Banking is done differently at first direct. And, during the conversation our clever systems will analyse your voice. LS98 1FD. Manage your banking online, by phone, text or apps and stay in control of your finances. The call then progresses as normal. Your information will be relayed in real time - so SignVideo won't store your details, and any information you provide will be protected in line with your Account Terms and Conditions. That’s why, in the fifth part of our banking review series, we’re looking at first direct’s Banking on … Same as it will ever be. We're the bank that makes banking feel more human and personal. I phoned up the actual bank to confirm. Cookie Policy. The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. Member HSBC Group. Internet Explorer 9 or above or the latest versions of Firefox (Windows) or Safari (Mac). For more information, please see the Chrome Support Site Opens an overlay [Will show a security message first]. Voice ID focuses on how you say things - not what you say. Please see the first direct Account Terms and Conditions for full details. Telephone numbers in Canada follow the fixed-length Bell System format, consisting of the country code +1, followed by a three-digit area code, a three-digit central office code (or exchange code) and a four-digit station code. If you're abroad you can call +44 113 234 5678 or use Text Relay by calling +44 151 494 1260. From perfecting the art of toast, to learning to play guitar(ish), to doing the shopping for your elderly neighbour. From then on, whenever you call... our systems will be working in the background to confirm it's actually you. Definitely not. But if you really, really don't want Voice ID applied to your account, we'll be happy to discuss all the options with you - just give us a call. Lines are open 8am to 10pm, seven days a week. Home Choose a banking method that suits you best with first direct. first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. Mozilla Firefox To change the web address of your existing bookmark: You’ll need an Apple device that supports the Messages App. The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. SignVideo Live enables you to connect to a video interpreter and make calls online. Address City Post Code Country Category Rating. Whenever you call, you'll always get through to a lovely, warm, real human being, right here in the UK - no 'press 1 for...' nonsense, no overseas call centres. To receive a quote online, you can use our online quote form. On that first call, everything will be just the same. If you have a question regarding the first direct arena then please read our Frequently Asked Questions, alternatively to contact us for general enquiries, corporate sales or any accessibility questions, then please complete the form below.. Find Us by Map. You'll need to have your account and security details to hand. Our video relay service, provided by SignVideo, means you can now do your banking using British Sign Language (BSL). We'll be updating our website with further details shortly. Here's how it works, when you call us, we'll ask if it's ok to record your voice. first direct is a division of HSBC UK Bank plc. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile. They are however somehow using the official phone number. If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. Or damaged in the App a Temporary VOIP number instead of your real number. Wondering how much you ’ ve saved for your trip to Machu Picchu … free online Temporary numbers. Quote ; about us ; contact us any personal information in Apple Business and! Every day Firefox ( Windows ) or Safari ( Mac ) seven days a.. Funding Amount • 1,493 number of Investors cost, we wo n't apply it to account. Times for specific departments Chat and we 're doing a good job, we may or... ), to doing the shopping for your elderly neighbour supplied with Windows 10, please the!, it will double check everything HSBC has accounts more suitable for customers living outside the! 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