the TV didn't work the coffee maker didn't work the shower when use the hot water was cold and the cold water was hot . SureStay Plus Hotel by Best Western El Cajon offers 49 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. With the hot water issue, our boiler may need to be replaced so we are waiting for supplier to make the determination. She was very helpful at making our stay peaceful and stress free. The manager advised the room was cancelled and already rebooked. Jet tubs are the best! Freeway and on ramp so loud that it prohibited sleep. The room was clean and reasonably priced. The room with 6 was only given 3 towels per night. There was not enough light around the table/desk to do any work. Continental breakfast was fine in the AM. We are working hard to make the property better and we hope that you will consider giving us a second chance. 149 Fletcher Pkwy. If you have any other concerns or question, please don't hesitate to contact me at 619-442-0601. Spa not working. I have to go back on March 21,2017 back to that job in Lemon Grove. The room décor was modern and “fairly” clean. Best Western Plus Continental Inn & Suites completes 2. Everything else -- the pool, the jacuzzi, the breakfast in the morning, the attention of the staff, was exemplary. And that was after running it for several minutes. Rise and shine with a complimentary breakfast every morning. LOL Room was clean and had what we needed. Featuring an outdoor swimming pool, the 2-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. Popular attractions The Magnolia and Boomers El Cajon are located nearby. They had coffee maker and microwave. Enjoy free breakfast, free WiFi, and free parking. †Numbers are approximate, may fluctuate and include hotels currently in the development pipeline. We needed to stay in El Cajon for a couple days and this was the best rated in town. No channel guide for the TV. thank you for providing feedback as we use that to make necessary improvements. Thank You, General Manager, Hello, I apologize you did not feeling comfortable when checking in. Thank you again for all that you do, we hope to see you again soon. We do have standard rooms with 2 beds and suites in our three story building that is not right off the highway. When you went to the lobby, sometimes there was someone there and other times no one was there. This is not how things are done or should be done and I will be going over our policies and procedures to see where we can make improvements. If there is anything I or the staff can assist you with, please don't hesitate to contact us. Rooms are nice, clean, beds very comfortable. Our room still hasn't been finished bc the walks still had signs of the work that had been done/missing paint. When your travels take you to El Cajon stay at the SureStay Plus Hotel by Best Western El Cajon. The breakfast was great and filling. Last, but not least, was the room attendant. Motel didn't live up to our experience of Best Western standards, and do not plan to get anything nutritious for breakfast here (was bare-bones continental style). Hello, I apologize that we did not exceed your expectations. The breakfast area is a joke. To top it all off the breakfast was full of options. Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review Thank you for taking the time to leave a review! Start Saving! We are getting to upgrade all the rooms once we get the designs from our corporate designers. I took my stuff down to the first floor myself the next day with some difficulty. The staff made no attempt to accommodate us when we went to have breakfast and the room was full. For me it was value for money since I booked well in advance. The location is great. I will make sure she sees this review! In-store pickup & free shipping. Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review We are happy to hear that our hard work and determination throughout renovations was ultimately a success. You can view their street address, hours of operation below: Best Western listings in El Cajon, California. We are are happy to hear that the accommodations and services provided were able to assist in you enjoying your trip to San Diego! Phone exclusive rates: Call 855-516-1090 SureStay Plus Hotel by Best Western El Cajon Reviews Summary. Almost $200 a night. Our front desk is happy to provide all the comforts of home for you during your stay. But, it was nice inside and the staff was extremely nice. We called the other Best Western in hopes that they had a room available but they did not. Heather Y, General Manager at Best Western Continental Inn, responded to this review I apologize on behalf of the entire team for not exceeding your expectations. The hotel staff was nice. Prior to checking in, the owner and his wife both asked me at the same time, "A room for how many people?" We are happy to hear that you enjoyed both your accommodations and the service provided. We are working on getting our internet reliability improved. Maids should report the problem and it should be fixed before next guest. Regarding the channel line up, one of our clerks gave out the last one to another guest that same so not being in the office for several days out of town I would not have known being that was my second day back. Warm Regards, Nicholas Aguirre Front Desk Manager Best Western Continental Inn. 1 (800) 566-0916. Breakfast was good & the coffee was GREAT! Complimentary full breakfast, choice of breads, cereal, fruit, hot eggs, hot breakfast meat, other hot items, yogurt, juice, and coffee. The location was not very good. This happened every night of our stay. They have fast WiFi and cable tv keeping you entertained for hrs on end. Thank You, Management. Live in true luxury when you stay in this suite queen featuring a full kitchen. Balboa Park is managed and maintained by the Parks and Recreation Department of the City of San Diego. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The door on our room was iffy and our keys didn't work so we had to take them back to be reconfigured. Breakfast room is crowded and chaotic. Heather Y, General Manager at Best Western Continental Inn, responded to this review Thank you for your awesome review! Book the SureStay Plus Hotel by Best Western El Cajon - Stay at this business-friendly hotel in El Cajon. Very helpful and accommodating for our needs, even had a couch tgat made out for a bed for our grandkids to spend a night with us. Your feedback is important to us and we will be using it to make changes. Room was clean & bed was comfortable. If you're looking for a place with exercise room, the website states this place as having an exercise room, which it doesn't. He's was very patient with us. We had a a great experience, we will be staying here again and we will recommend it to family and friends. We were very pleased with the friendly welcome by the staff and the cleanliness of our room. Room was ok, but smelled weird. This hotel was an excellent choice after a long relay race. Our guests praise the breakfast and the helpful staff in our reviews. I was not happy with the size of the suite and very cramped when the sofabed is being used. We do have standard rooms with 2 beds and suites in our three story building that is not right off the highway. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Reliable Wi-Fi in our room. We do hope once renovations are completed you will consider staying with us again. Edward H, Manager at Best Western Continental Inn, responded to this review Dear Sir, I apologize for the road noise, we have taken steps to try and reduce the noise with heavy duty curtains but there is only so much that can be done regarding the noise issue. There was construction that started at 8am right outside my room. Hotel is average nothing special it's a place to sleep. Hotel is currently under renovation. Bazaar del Mundo, Fiesta de Reyes, the Old Town Market and many boutique shops offer a variety of uncommon gifts. No other problems encountered elsewhere. The bigger the city the better Best Western hotels get, at least that's been my experience. We were in crisis as evacuees from wildfires. Edward H, General Manager at Best Western Continental Inn, responded to this review Dear Ms. Nadine Mark, On behalf of our entire team, I would like to apologize for not exceeding your expectation. Edward H, Manager at Best Western Continental Inn, responded to this review Hello, I apologize about the highway noise, measures have been taken to address this issue but there is only so much that can be done about the noise. Decent breakfast. I had to wait in the lobby for nearly 20 minutes before someone showed up. From the moment we arrived the staff was very professional and courteous went out of their way to assure that we were taken care of. Guests of SureStay Plus Hotel by Best Western El Cajon enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. There were no trash cans in the room or bathroom which was frustrating. Kids had fun in the living room with a TV as well the pool that had sensor lights. Login; Signup ; Best Western El Cajon - Hours & Locations. This El Cajon … Awards × News from the Front Desk. John 7 /10 . They are not following cleaning guidelines especially with covid going on. Phone: 619-582-3088 | … Wireless Internet access and cable television programming are included free of charge! This place really scared me they need security or something bad area im guessing . They should put seniors on bottom floor or at least give them that option, room was very hot and took forever to cool off...office should offer restroom availbility whem checking in, the person at frint desk at time of check in was not very friendly. We appreciate your feedback and your business and hope to see you again! On behalf of our entire team, I would like to apologize for not exceeding your expectations. this was a solo stay for myself for new years eve, wanted to be safe and comfortable, i always stay at this best western. 20 mile(s) from San Diego International Airport. Guests staying at the Best Western Plus Continental Inn & Suites will find everything they need to ensure a relaxing and enjoyable stay in southern California. Nic at the front desk will help you with any thing you need. Everyone on staff treated us with empathy and kindness. For your convenience we offer a single service coffee maker in each room. The do not have anyone working but the front desk help in the evenings so no one to bring more towels so you have to go get them yourself. The SureStay Plus Hotel by Best Western El Cajon is ideally located in the center of El Cajon. You will be redirected to the Hotel Search Results page. Management did nothing . All rights reserved. Curiosity12753606076, Fontana, California, We do apologize for any inconveniences suffered during your stay. Best of luck in your travels. Had less than half the channels on our TV that we were supposed to have due to satellite issues. Front office was understaffed and not pleasant. Your feedback is important to us and we will use it to implement improvements to be sure we will offer a better experience to our guests in the future. BestWesternMarketing, Guest Relations Manager at Best Western Plus Continental Inn & Suites, responded to this review Thank you for all the wonderful compliments, we tried to create a great space to relax and feel at home. The rooms had cable and free wifi. We strive in providing a comfortable and safe environment for all of our guests. This is an excellent Best Western. We hope to see you again soon! The construction should be wrapping up soon and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. ), construction noise from 8AM - 9PM, 2/3 of the parking tore up and blocked off, etc., etc. Good Hotel with reasonable rates. The room was a real gem. It is somewhat removed from the major tourist attractions, but the difference in price between El Cajon and Hotel Circle in San Diego is considerable. I would not use the pool but that was not a priority for us. They provided a hot complimentary breakfast of scrambled eggs, hash browns, etc. Can you please let me know with whom you dealt with so I can address this? My GF and I stayed at Best Western on Sandalwood Dr in El Cajon CA in July 2020. We're conveniently located in East San Diego County, just off I-8, and minutes away from SDSU, Grossmont Shopping Center, Grossmont Hospital, Downtown La Mesa, El Cajon and San Diego International Airport. Come and experience our hotel near the major tourist attractions. Quest20906574738, General Manager at Best Western Continental Inn, responded to this review We do apologize for any inconveniences suffered during your stay. Was very impressed with the friendliness of the staff. All in all if I remove the day 1 hassle its a good hotel with good breakfast option. This hotel is OK. Best Western Breakfasts are usually pretty good. If I can provide any assistance, please don't hesitate to contact me directly at 619-442-0601. I will suggest other people to use this facility. Discover genuine guest reviews for Best Western Plus Continental Inn & Suites along with the latest prices and availability – book now. We strive in providing a comfortable and safe environment for all of our guests. B Davis, Marketing at Best Western Plus Continental Inn & Suites, responded to this review Thank you so much for alerting us, we are so very sorry. The closet door was not installed properly. This hotel really had no management . Popular attractions The Magnolia and Boomers El Cajon are located nearby. Suites are just rooms with a half wall to separate the couch and beds. My team stopped here to rest and refuel before heading home after a long and active weekend. We are happy you enjoyed your stay and we hope to see you again! Hotel location and the surrounding area. Clock did not work. This hotel has been upgraded recently it is very nice clean comfortable friendly staff and the best breakfast I have had at a hotel & I go a lot of hotels so I know when it's good. Best price guaranteed and exclusive deals. Mesa was full and the agent on the phone gave us El Cajon location. The toilet really needs to be replaces. The room for the breakfast was too small for everyone to eat. I am sorry if there's no one at the front desk at time of your arrival, When front received a call from the room and it needs an immediate attention they do leave the front desk to assist the guest. I'm thousands of miles away from home and I felt so comfortable staying here. I'm also happy to hear that Yaquelin provided you with excellent service! Thank You, General Manager. And the beds are soft. No hot water. I am very happy with the stay and I would recommend to anyone. Book low price hotels by Best Western in El Cajon with Expedia. The bathtub also shows staining. Each spacious room features satellite television with HBO® and free high-speed Internet access. Visit hotel website. First time in El Cajon. We asked for a late check out (noon) because of our flight times. They made my stay very comfortably. Our team members will go great lengths to ensure the satisfaction of all our valued guests and we are elated to know that we were able to collectively exceed your expectations. I hope Mesa Best Western is not full.. Edward H, Manager at Best Western Continental Inn, responded to this review Greetings, I apologize that we did not exceed your expectations during your stay. Breakfast was good. Save money by booking … The rooms were large and it was a good price. Safety issues. Breakfast - SAD!!! Our property has one of the highest customer satisfaction ratings in the area. The hotel is not particularly upscale, but it is more than adequate in every way. About our Front Desk Clerk, I apologize and we are going to be implementing additional training to address this issue. Nice staff however, this area is being overrun with homeless folks. We are getting to upgrade all the rooms once we get the designs from our corporate designers. My husband and I got to the hotel super late last night, we were exhausted and tired and the front desk Kareem was absolutely amazing. The noise from the interstate was unbearable while trying to sleep. A guest launderette is offered. I can see why the price was cheaper than others. All Stores > Best Western Locations & Hours > Best Western El Cajon; 1 Best Western - El Cajon 650 N Mollison Avenue, El Cajon CA 92021-5618 Phone Number: (619) 442-0601. Parking lot didn't have a bunch of wierdos hanging around.. staff was funny and made me feel like I was right at home..I would definitely stay here again and again. 32-inch LCD televisions come with premium satellite channels. Locations. Rooms are clean, breakfast is DOPE, and service is AMAZING! Sincerely, Best Western Continental General Manager. Make sure you double check before you book so you don't make the same mistake we did. TripAdvisor Rating. We are still under renovations and we are working hard to get things finished in a timely manner. If your a member ask to get upgraded and pay the difference. Everything look good inside the room the only problem was the swimming pool it was dirty. This summer, my family and I decided to go to San Diego for our small, but well deserved get-away, so, I booked at Best Western taking advanced of their promotional rates. thank you for providing feedback as we use that to make necessary improvements. We had to pull on the door to get to shut. Hotel reservations, deals and discounts with World Executive. At check in they don't have the room I originally booked long time ago “we don't have it anymore”. Save now with our lowest rates. Skip to content. When we are at capacity, guests are welcome to take out the breakfast. I normally don't write reviews for hotels, but I felt the need to write a review for this establishment due to its impeccable customer service, hospitable staff, and an all around great experience! If there was anyway we could have changed you room to maybe an upgrade to a room in our three we would have not hesitated. We had no one mention it was still an issue until you brought to my attention again. - Best Western Hotels & Resorts. Good location and stop point for going to tecate mexico. 10 mile(s) from Sycaun Casino®, Discover the excitement of gaming with Sycuan Casino located in San Diego, California. We hope that we see you again soon! She was very professional and courteous the entire time. Kareem at the front desk was very helpful. Overall the hotel was value for money, especially the hot breakfast. Please don't hesitate to contact me for anything I can assist with. Bed was good - so a good night sleep. Second- the website lacked actual pictures of the room for the type I selected: King/Suite. Lighting in room not adequate or convenient. Room not cleaned after first night. I have stayed here several times and every time I'm more drawn to stay here. 149 Fletcher Pkwy; Return to Nav. Make a reservation in our suite 2 king bedroom. - Best Western Hotels & Resorts. Best of luck to you in your future travels. I hope Mesa Best Western is not full.. Edward H, Manager at Best Western Continental Inn, responded to this review Greetings, I apologize that we did not exceed your expectations during your stay. Thank you for taking the time to leave a review. Room on 3rd floor...elevator is SLOW and creepy sounding, so we only used it that first time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You are very welcome, we are so happy to hear that your stay was a great one and that you felt safe and comfortable. Was the smell you mentioned the only cleanliness issue or were there other issues as well? Thank you... We had a room at this hotel booked months before our trip to San Diego. I would give 4stars to her & her service. Thank you for your feedback, we understand and we are very sorry that you were let down and we will make sure that the manager knows so that we can rectify this situation. Some of the staff were very helpful and the breakfast was decent, no complaints there. About our Front Desk Clerk, I apologize and we are going to be implementing additional training to address this issue. Families and decent people stay clear of this place, you have been warned! The rooms were on a smaller side, but had New clean sheets and new towels. The staff was helpful. the air conditioner took some tweaking, but when I finally got it set to a comfortable level, I slept like a baby. There were no extra blankets and pillows provided for pull out like in other hotels we have stayed at, kind of a pain to have to ask. Warm Regards, Nicholas Aguirre Front Desk Manager Best Western Continental Inn. We appreciate your feedback and your business and hope to see you again! Air conditioner would shut off randomly throughout the night, rooms are very outdated, the shower water would go from REALLY HOT to REALLY COLD without even touching the nozzle, breakfast room is so small that we had to leave and get breakfast elsewhere because there were no open tables and all the food was gone, and we had a package delivered for my husband's birthday and the hotel staff never notified us. Once renovations are complete the property will be amazing and we urge you to give us a second chance to redeem ourselves. The food was good for being free continental breakfast lots of choices. I am happy to hear you were able find a location. Its area, population and other key information are listed below. Your feedback is important to us and we will be using it to make changes. Easy on and off the freeway, yet still quiet. The rooms were clean and they provided breakfast. Thank you for taking the time to leave a review. Did they give any reason other than booking through a third party as to why they could not change rooms? On first look the place looks like a motel more like a 2 star motel. If you stayed on the weekend we have been sold out the few weekends but with a standard room with one king bed they are all on the freeway side in our two story building. Our guests feedback is important to us because it allows us to gauge how we are doing and where we can improve. However, she was great and got us a room closer to the pool. I came here on business... the room was great had the platinum suite... love the single bedroom and havin the pull out bed for my other coworker.... 2 tvs the bathroom is big and nice plus the jet tub was great after work...the rooms were always very clean everyday... the complimentary breakfast every morning is delicious different food for whatever your feelin like...simply outstanding...will definitely be recommending to anyone...have had a great stay... and Katie at the front desk is simply awesome took very good care of us...im very pleased with my stay and will be staying again. The front desk was in a guest room with construction workers lounging about. Dear Sheila125, I apologize we did not exceed your expectations. The room was on second floor (no elevator). The traffic noise from I-8 was noticeable but not offensive. Thank you for being our guest and providing us with feedback. We would have taken steps to resolve these issues immediately. Welcome to the Best Western Plus La Mesa San Diego. Friendly service. The receptionist accommodated our needs providing us with extra pillows and blankets for our children --- this was awesome. I am happy to hear you were able find a location. Enjoy free breakfast, free WiFi, and free parking. I will make sure that I forward this to the manager for review, so we can look into this. We would stay there again. It is clean and comfortable. The elevator is moderately terrifying. Stay at this award-winning El Cajon, California hotel located minutes away from downtown San Diego and major Southern California attractions. Then, you are asked for your tickets multiple times during your meal. Located in El Cajon, Best Western Plus Continental Inn & Suites is in the business district, within a 15-minute drive of Grossmont College and San Diego State University. Refrigerator was off - check the plug - not plugged in the outlet had a triple plug in one socket and tape over the other socket. Edward H, General Manager at Best Western Continental Inn, responded to this review Hello, I sincerely apologize for the inconvenience. He was very nice and kind and professional. Breakfast was good it wasn't too noisy around the perimeter. We appreciate the time you took to leave us a review as it aids us in bettering our property and our service. Suite 2 king bedroom look very attractive but the hotel addressed and solved the issue would taken. That meets our needs providing us with extra bags for our guests praise the breakfast room, were brought... Environment for all of our guests feedback is important to us and this hotel about times. White as could be a little older but the hotel, the room best western el cajon phone number. At request only ) quality # 1- much better than sleeping in it felt like a nice place despite sketchy... And loitering the issue quickly concerns and since there is a 24 best western el cajon phone number making! 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